AESTHETIC CLINIC FRONT DESK CONCIERGE

Are you a dynamic and detail-oriented individual with a passion for providing exceptional customer service? Join our team as an Aesthetic Clinic Front Desk Concierge, where you’ll serve as the welcoming face of our clinic, ensuring seamless operations and a positive experience for our patients.

Responsibilities:


• Welcome patients warmly, creating a positive first impression and fostering a welcoming environment.
• Efficiently manage all front desk operations, including handling phone calls, responding to emails, and addressing walk-in inquiries.
• Coordinate and schedule appointments for aesthetic services, maintaining accurate and up-to-date appointment calendars.
• Provide timely appointment reminders and follow-up communications to patients.
• Collect and update patient information with meticulous attention to detail, ensuring
confidentiality and accuracy of records.
• Process patient payments, issue invoices, and provide receipts with professionalism and
accuracy.
• Collaborate with billing or finance departments as necessary to ensure smooth financial
transactions.
• Educate patients on aesthetic services, packages, and products offered, assisting them in
making informed decisions.
• Address patient inquiries, concerns, and requests promptly and professionally.
• Collaborate closely with aestheticians, nurses, and other staff to coordinate patient
appointments and services.
• Effectively communicate patient information and preferences to the aesthetic team.
• Assist with general office tasks such as filing, data entry, and maintaining a clean and
organized reception area.

Minimum Requirements:

• Previous experience in customer service or front desk roles, preferably within an aesthetic clinic or medical aesthetic setting.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong organizational and multitasking abilities to manage multiple responsibilities
efficiently.
• Proficiency with scheduling software and basic computer skills.
• Knowledge or interest in aesthetic services and skincare products.
• Professional appearance and demeanor, with a keen eye for detail.
• Ability to handle sensitive patient information with the utmost confidentiality.
If you’re ready to embark on a rewarding career where you can make a difference in the lives of our patients, apply now to join our team as an Aesthetic Clinic Front Desk Concierge!

(443) 804-2788

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